Meet Our Staff
The People Behind Your Stay
From the front desk to housekeeping, every member of our team is dedicated to making your visit to Hotel UMass comfortable, memorable, and uniquely yours.
Chandrick Hayes
A customer-oriented manager with 20 years of varied hospitality and leadership roles, including 16 years in hotel management and 12 years as General Manager.
Anna Bernstein
Anna brings 22 years with national hotel companies such as Hyatt Worldwide and Marriott International.
Brittany Cote
Brittany has nearly 9 years of hospitality experience and is a graduate of the University of Central Florida's Rosen College of Hospitality Management.
Timothy P. Haley
Timothy brings twenty-five years of management and execution experience in Marketing, Production, Events and Branding for Fortune 500 companies including PepsiCo, MTV, and ESPN.
Gina Pittman
Gina has more than 25 years of combined hospitality experience, including nearly two decades with the Golden Nugget Hotel in Las Vegas.
Carlos Avila
Originally from Ecuador, Carlos brings dedication and a strong work ethic to his role with 14 years of service to the University.
Abena Charles
Originally from Antigua and Barbuda, Abena brings nearly 10 years of service to the University.
Got Questions?
Find answers to common questions about your stay, amenities, and reservations.
Visit FAQ ->Join Our Team
We're always looking for passionate people who love hospitality as much as we do.
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